Billing Terms and Conditions

Accepted Payment Methods

Lune Velvet currently accepts PayPal as our sole method of payment. All purchases must be completed through this secure payment platform at the time of checkout. Customers are responsible for ensuring that their PayPal account has sufficient funds or linked payment methods to successfully complete their purchase.

Currency for Transactions

All transactions on our website are processed in USD (United States Dollars). If your financial institution or payment provider operates in another currency, please be aware that exchange rates and additional fees may be applied. These charges are beyond our control.

Secure Payment

The security of your information is our highest priority. All transactions made on our website are processed using SSL encryption technology to ensure that your billing information remains private, protected, and fully secure.

Shipping Policy Overview

Orders are typically processed within 1 to 3 business days and delivered within an estimated 5 to 12 business days across the United States. We do not process or dispatch orders on weekends or U.S. public holidays. For full details, please refer to our complete Shipping Policy.

Return & Refund Policy Overview

We gladly accept returns and exchanges within 30 days of delivery, provided that items are returned in new condition. Return shipping labels are provided free of charge, and refunds are processed within 10 business days to your original payment method. For more details, please review our full Return & Refund Policy.

Privacy Policy Overview

We respect your privacy and are committed to protecting your personal information. All data collected during checkout is used solely for order processing, fulfillment, and customer support. For detailed information on how your data is managed and protected, please see our Privacy Policy.

Google Merchant Center Compliance

Lune Velvet complies fully with Google Merchant Center requirements, ensuring that all billing, checkout, and payment information is transparent, accurate, and secure. Our policies are designed to maintain compliance with industry standards and to safeguard customer trust at every step of the purchasing process.

Need Help?

If you have any questions about billing, payments, or your order, our dedicated customer service team is here to assist you.

Store Name: Lune Velvet

Email: info@lunevelvet.com

Address: 633 3rd Avenue, New York, NY 10017, USA

Operating Hours: Monday to Friday, 09:00 AM – 18:00 PM (GMT-4)

Contact Us: https://www.lunevelvet.com/pages/contact

We aim to respond within 48 business hours.